APPLY by September 12, 2025 CLOSED

Trustee, Community Support

Division: New Dawn Deadline to apply: September 12, 2025, 4:00 pm Email resume to: Human Resources <hr@newdawn.ca> Schedule: Permanent, Full-Time (32 hour per week, 75% Remote, 25% On-Site, 2-3 days per month in Port Hawkesbury) Salary/Wage: $40,040 Openings: 1
Posted: August 26, 2025

Job Description

Duties & Responsibilities

  • Act as a trustee or payee for clients receiving government or private income (e.g., income assistance, disability benefits, pensions)
  • Manage client accounts responsibly: receive funds, allocate monthly budgets, and ensure timely payment of essential expenses such as rent, utilities, and insurance
  • Support clients in setting short- and long-term financial goals, such as saving for essentials, accessing benefits, or repaying debt
  • Maintain accurate and up-to-date financial records, statements, and reports for each client, ensuring full accountability and transparency
  • Communicate regularly with clients in a non-judgmental and respectful manner, explaining budgets and decisions clearly and accessibly
  • Liaise with landlords, banks, government agencies, and other service providers to coordinate payments and ensure continuity of services
  • Collaborate with partner/community agencies to support clients’ broader social, housing, and wellness goals
  • Stay current with relevant policies, benefit programs, and income support systems to ensure clients are receiving all entitlements
  • Provide support for a caseload of up to 24 individuals within the trusteeship program
  • Liaise and maintain relationships with landlords and property managers within Port Hawkesbury and Richmond County
  • Develop and implement financial literacy workshops for individuals in the program; assist with securing tax filing resources and benefits identification resources
  • Complete and maintain organizational records, assessments, daily statistics and files, and ensure confidentiality is protected

Other Duties and Responsibilities

  • Participate in internal team meetings as required
  • Look for potential improvements and help implement solutions
  • Maintain quality, safety and the confidentiality of employees, clients, and volunteers
  • Maintain professionalism, tact, diplomacy, and sensitivity so as to portray New Dawn in a positive manner, consistent with its values and vision
  • Update job knowledge by participating in educational opportunities, engaging in professional networks, and participating in professional organizations
  • Respond to the needs of others with effective communication, mutual respect, and consistent follow through to build trust and workplace relationships
  • Promote the mission and values of New Dawn both internally and externally
  • Other duties as assigned

Qualifications

  • University Degree or Diploma in a related field such as finance, social work, accounting or community services
  • Minimum 1 (one) year experience required
  • Experience using the Microsoft Office Suite of applications
  • Compassion, empathy, diplomacy, and problem solving
  • Experience working with and advocating for vulnerable populations
  • Ability to work independently, as part of a team, and with guidance
  • Exceptional attention to detail and verbal and written communication skills
  • Ability to work effectively with others toward shared goals
  • Highly organized and ability to work well under pressure
  • Proficiency with Microsoft suite of programs and applications
  • High level of integrity, confidentiality, and accountability
  • Understands servant leadership and community-centricity

Work Conditions

  • Use of desktop computer and peripherals
  • Interaction with employees, volunteers, management, clients and the public
  • Travel may be required
  • Overtime may be required; working evenings/weekends as needed
  • Environment can be busy and/or noisy at times

AIP Employer

New Dawn is proud to be an Atlantic Immigration Program (AIP) employer. This means that New Dawn has been approved as an AIP employer and, as such, can endorse the AIP-PR application of an eligible employee.

Note: employees are responsible for verifying that the employment position/category is eligible under the AIP program, or any other immigration program/stream for which they intend to seek the support/endorsement of New Dawn.

Compensation Package

Salaried Employee Compensation Package 

New Dawn Enterprises believes in supporting the well-being of its employees and, in service of this, has created the following compensation package for permanent, salaried employees of New Dawn Enterprises, in addition to their salaries.

Canada Life Group Benefits: Medical, Dental, Life Insurance

New Dawn offers its employees group benefits provided by Group Health. Fifty percent (50%) of these benefits are paid by the employer, except for Long-Term Disability benefits which are fully (100%) paid by the employee. The plan also includes a component for Life Insurance, Accidental Death and Dismemberment (AD&D) and Vision Care. Dependent life is also included.

Self-Directed Registered Retirement Savings Plan

Employees may choose to begin participation in New Dawn’s Self-Directed RRSP plan after completion of three (3) months of employment. Employees may contribute up to 5% of their gross salary, deducted from their pay cheque. This is matched by the employer to a maximum of five percent (5%).

Reduced Hours Work Week

In recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human wellbeing, New Dawn has adopted a Reduced Hour Work Week. All full-time salaried employees are required to be in the office for 32 hours per week. These hours can be worked over four or five days. At the start of employment, a schedule will be drafted that meets both the needs of the company and the employee.

Professional Development

New Dawn acknowledges and is committed to the ongoing professional development and lifelong learning aspirations of its staff. The acquisition of new position-relevant skills and perspectives by employees creates a stronger, more informed, and modern organization.

Employees are strongly encouraged to research and outline education and/or professional development opportunities to discuss with their manager in the creation of their work-plan.

Paid Holidays

New Dawn observes thirteen (13) public holidays and other days for which staff will be paid. They are: New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day, Boxing Day

In the spirit of family, the President reserves the right to close the office between Christmas and New Year’s to enable employees to spend time with their families. This option will be reviewed, and a decision made annually depending on operational requirements. These non-statutory days will have no impact on employee vacation time.

Paid Vacation

All new employees entering the organization as a salaried employee will earn 15 days of paid vacation during the annum.

Mental and Physical Health Days 

Employees will be entitled to seven (7) days paid leave at the beginning of each calendar year. This can be carried forward to a maximum of fifteen (15) days total. It can be used for physical and metal wellness/illness and appointments for the employee or their family members.

Employee and Family Assistance Plan (EFAP)

New Dawn’s Group Benefits Plan also includes the provision of an Employee and Family Assistance Program. The Employee and Family Assistance Program (EAP) is a support system that employees and their families can turn to for confidential help with stress, anxiety and depression, family and relationship issues, addictions, legal and financial difficulties, health and nutrition concerns and workplace and career difficulties. The program is confidential and optional and is available 24 hours a day, 7 days a week.

Café Marie Discount

Employees of New Dawn Enterprises can take advantage of a 20% discount at Café Marie, located in the Eltuek Arts Centre.

Years of Service

The Years of Service Recognition Program recognizes and rewards the service of New Dawn employees at milestones in their careers. All permanent full-and-part-time New Dawn employees are eligible to receive the Years of Service award.

STAR Program

New Dawn is proud to recognize and reward the excellent work and achievements of its employees. Managers at New Dawn will be given an annual budget to provide ongoing and immediate recognition to their direct reports throughout the year.

Corporate YMCA Membership Program

In an effort to create more opportunity for staff health and wellness, New Dawn offers a corporate membership in partnership with the Cape Breton YMCA. The corporate membership gives staff a 12% discount on the cost of membership, additionally New Dawn pays half the cost of an individual discounted membership.

New Dawn

New Dawn is Canada’s oldest Community Development Corporation. Since 1976, we’ve been working to create a more just, healthy, and self-determined community by responding to local needs and driving long-term, systems-level change. Today, New Dawn continues to focus on self-reliance, resilience, and community-led transformation. Every day, we engage thousands of community members and employ over 150 Cape Bretoners through programs and services that are practical, creative, and grounded in care. Our work spans health and social care, housing, the arts, youth, immigration, and community development. Some of these services generate revenue, which we reinvest into our organization — fueling sustainability and deepening community impact.

New Dawn

New Dawn is Canada’s oldest Community Development Corporation. Since 1976, we’ve been working to create a more just, healthy, and self-determined community by responding to local needs and driving long-term, systems-level change.

Today, New Dawn continues to focus on self-reliance, resilience, and community-led transformation. Every day, we engage thousands of community members and employ over 150 Cape Bretoners through programs and services that are practical, creative, and grounded in care. Our work spans health and social care, housing, the arts, youth, immigration, and community development. Some of these services generate revenue, which we reinvest into our organization — fueling sustainability and deepening community impact.

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Get in touch

New Dawn Enterprises
37 Nepean St, Sydney, Nova Scotia B1P 6A7
newdawn@newdawn.ca
902-539-9560

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Eymu’ti’k Unama’ki

Eymu’ti’k Unama’ki, newte’jk l’uiknek te’sikl Mi’kmawe’l maqamikall mna’q iknmuetumittl. Ula maqamikew wiaqi-wikasik Wantaqo’tie’l aqq I’lamatultimkewe’l Ankukamkewe’l Mi’kmaq aqq Eleke’wuti kisa’matultisnik 1726ek.

We are in Unama’ki, one of the seven traditional and unceded ancestral territories of the people of Mi’kma’ki. This territory is covered by the Treaties of Peace and Friendship which the Mi’kmaq first signed with the British Crown in 1726.

Ketu’-keknuite’tmek aqq kepmite’tmek ula tela’matultimkip wjit maqamikew ta’n etekl mtmo’taqne’l. Ula tett, ula maqamikek, etl-lukutiek l’tunen aqq apoqntmnen apoqnmasimk aqq weliknamk Unama’ki.

We wish to recognize and honour this understanding of the lands on which we reside. It is from here, on these lands, that we work to create and support a culture of self-reliance and vibrancy.

Your Gift Will Be Matched Until December 31st

AuCoin Renovations is matching all donations to the New Dawn Youth and Family Centre up to $10,000.

Glace Bay’s young people deserve a safe, welcoming place to learn, grow, and belong. The new Youth & Family Centre is being built for them, and your gift can help open its doors.

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